Support/ RMA

Return Material Authorization (RMA)

To return equipment to the Codan Communications factory in Victoria, Canada, for repair or assessment, the Service Department must first issue an RMA (Return Materials Authorization) number. Contact LMRsupport@codancomms.com or call (800) 664-4066 between 8:00 AM and 4:30 PM PST Monday to Friday.

Non-warranty repairs are performed on a labour plus parts and shipping basis.

Quotes will only be issued upon request and must be requested before equipment is shipped for repair.

Shipment of equipment for repair will be considered authorization to repair the unit using the most cost-effective means possible, including replacement.

• —Write the RMA number on the outside of the box.
• —Include a packing list detailing the contents and the name and phone number of a contact person.
• —U.S. customers must also write that the country of origin is Canada.

Shipping addresses

US Customers: Codan Communications c/o Zetron Inc. 6812 185th Ave NE Redmond, WA 98052 USA

Canadian & International Customers: Codan Communications c/o Zetron Inc. Suite 200 – 2621 Douglas St Victoria, BC V8T 4M2 Canada

Maintenance Contracts

Since 2007, Codan Communications has offered customers the option to sign up for a maintenance contract that extends maintenance services beyond the standard three-year warranty for a fixed annual price. Factory maintenance, repair and service free your technicians to address field issues and deployments while benefiting from the manufacturer’s expertise.

The Technical Services team provides fast turnaround on radio repairs, product upgrades, testing and tuning. Services are performed at the ISO-certified factory in Canada using dedicated test and assembly equipment.

A maintenance contract can provide five services to support your installed base of radio systems:

• —Failed unit repair for supported radio modules.
• —Performance testing for optimal operation and preventative maintenance.
• —Advance replacement to reduce the amount of spares inventory required.
• —Upgrades to the latest supported software and firmware revision.
• —Retuning to adjust operational modules for redeployment on a new frequency.

Retrofits and Upgrades

The Service Department can assist with reprogramming, retuning, field upgrades, or narrow-banding of existing products. Contact LMRsupport@codancomms.com or call (800) 664-4066 to arrange the appropriate service.

Non-warranty repairs are performed on a labour plus parts and shipping basis. Quotes must be requested before shipping equipment for repair.

Manuals

Codan Communications LMR manuals include:

• —Theory of operation
• —Detailed specifications
• —Testing and tuning instructions
• —Recommended test equipment
• —Component layout illustrations
• —Schematic diagrams
• —Parts lists
• —Jumper lists

*Note: These manuals are not included with the purchase of a radio system and must be purchased separately.